Skip to site navigation

Accessibility Options

Font size

Colour scheme

Website help

 
Here you can find information on using the Council's website and how to make the most of the online services and information we provide.

Here you can find answers to the most frequently asked questions the Webteam receives:

Navigating the site

There are many ways to find the information you are searching for:

Navigation

On the left hand side of each page you will find the navigation for the section you are currently in. Another important navigational aid is the 'breadcrumb' trail near the top of the page. An example is given below:

Home > Environment & planning > Up your street > Graffiti and fly posting

This shows you where the section you are currently in is located within the site structure and is an easy way to go back to higher levels to find navigation to similiar types of information. 

To improve accessibility, users who use audio aids such as screenreaders will not hear the '>' read out. Also, users who are unable to use the mouse will be able to tab through the breadcrumb trail.

Searching

On each page is a simple search box where you can enter search words to find the information you're seeking. The search can be used for single words or phrases - use quotation marks to search for phrases. For instance, "Five Estates" will find the Five Estates programme faster than entering Five Estates which may return search results for pages with just the words 'five' and 'estates' in them.

On the Search page is a further option to restrict your search to a specific part of the site. This drop-down menu shows the different parts of the site and when you choose to search on just one will only return search results from that section.

A-Z of services

The A-Z of services navigation uses generic terms such as 'education', 'special needs' and 'open spaces' to direct you to the relevant page.

Useful links and link groups in the right hand column

We often put links to external websites that we think might lead you to more information about a particular topic on the page where that information is displayed.

Browser compatibility

The site has been built to be viewed through all graphical browsers including the following: 

  • Internet Explorer 5 and newer
  • Opera
  • Mozilla Firefox
  • Netscape
  • Safari
The site will work in all other browsers with minor layout changes which won't affect the usability of the site.

Accessibility and service standards

This site has been developed to be legible to as wide an audience as possible. If you are experiencing problems with legibility, or you find that this site is difficult to read, you may wish to consider changing the text size or page colour/contrast, using our accessibility control tools at the top of each page or via your own visual aids.

This site has also been developed to work when using Jaws, a Windows-reader software which many visually impaired people use. For those who don't use Jaws, the site can also be read aloud using BrowseAloud.

Find out about security and privacy online here.

Visit our internet service standards page to find out about our website commitments and recent usage data.

Blocked emails

If an email you have sent to us has been blocked, find out what to do about blocked emails.

Should this page not answer your question, please contact us using the email link in the right column.

Contact the Webteam

If you have any questions which we have not answered here, please contact the Council's webteam by emailing webteam@greenwich.gov.uk

A to Z of Services